Payments
Payment statuses explained
Every status a payment can hold and what moves it forward.
Each payment carries one status at a time, with a full history on the payment detail page.
The statuses
- Pending — the buyer has opened your checkout but nothing has arrived yet. No money has moved. A Pending payment is not money on its way; it is a buyer who may or may not go through with it.
- Arriving — we can see the buyer's payment and are waiting for the network to make it final. Nothing has settled yet; a payment at this stage can still be rejected. There is nothing for you to do while we wait.
- Paid — final. The amount arrived (within the small difference we accept) and is now in your payment contract — nothing else has to happen.
- Paid less than asked — less arrived than the link asked for. This happens when a buyer changes the amount on the checkout page before paying, and it also happens when someone skips the link and sends money straight to your payment contract. See Handling underpayments.
- Did not go through — nothing arrived, so no money moved. The buyer can pay again using the same link.
- Refunded / Part refunded — historical statuses from the retired in-product refund flow; older payments may still show them.
Status changes are automatic
Zoyn watches the payment network and promotes payments without any action from you. Every transition is recorded with a timestamp and reason in the payment's audit history, which you can see at the bottom of the payment detail page.
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